AI-Driven Project Leadership

Aya Mahmoud, PMP®

Project Manager in Dubai — Digital Transformation, SaaS & AI

I deliver complex digital transformation, SaaS, and AI-driven projects from strategy to production. With 7+ years of experience across GovTech, healthcare, legal tech, fintech, and facility management, I bring structured governance, Agile execution, and stakeholder alignment to every engagement.

Dubai, UAEaya.mahmoud.uae@icloud.com+971 52 456 2904
PMP® – PMICertified Scrum MasterAI Project Leadership
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Based in
Dubai, UAE
Certifications
PMP® (PMI), CSM
Experience
7+ years, 7 platforms
Focus
Digital Transformation, SaaS, AI
Industries
GovTech, Healthcare, Fintech, Legal
Availability
Consulting & Advisory
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0+

Years of Experience

Leading digital transformation & SaaS delivery

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Platforms Shipped

Enterprise systems delivered to production

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Industries Served

GovTech, healthcare, legal, fintech & more

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Countries

UAE, KSA, Spain & international remote

About Me.

I bring structure, clarity, and momentum to complex digital projects.

Aya Mahmoud – PMP® Certified Project Manager based in Dubai, UAE
Certifications

PMP® – PMI

ID: 4294624 · Feb 2026 – Feb 2029

View Certificate

Certified Scrum Master

Scrum Alliance

Education

B.Sc. Information Technology

Software & System Analysis · Tishreen University

Languages
Arabic NativeEnglish Professional

I specialize in taking complex, multi-stakeholder programs and turning them into structured, predictable deliveries. My experience spans GovTech, healthcare, legal tech, fintech, facility management, and enterprise SaaS — from integrating AI modules into enterprise workflows and standing up Agile processes for teams transitioning from Waterfall, to building Power BI dashboards that give executives real-time visibility. I focus on outcomes, not just activity.

Full Lifecycle Ownership

I own projects end-to-end — from discovery workshops and stakeholder alignment through Agile/Scrum sprint delivery, UAT coordination, release management, and post-launch optimization. Every milestone is tracked, every risk is managed, and every stakeholder stays informed.

Distributed Team Leadership

Successfully managed remote and hybrid teams across UAE, Saudi Arabia, Spain, and international time zones. I set up communication cadences, async workflows, and collaboration tools that keep distributed teams aligned and productive regardless of location.

Cross-Industry Delivery

Seven major platforms shipped across GovTech (pension systems), healthcare (clinical SaaS), legal tech (case management), fintech, facility management (CAFM), HSEQ compliance, and enterprise asset management. Each domain demanded different compliance, workflows, and stakeholder dynamics.

AI-Driven Project Delivery

Leading AI module integration, intelligent workflow automation, and data-driven decision-making within enterprise digital transformation programs. I bridge the gap between AI/data science teams and business stakeholders to ensure AI delivers measurable business value.

How I Use AI.

I don't just manage projects — I integrate AI into every stage of delivery to make teams faster, decisions smarter, and outcomes measurable.

AI is transforming how projects are delivered, and I bring that transformation to every engagement. From integrating AI modules into enterprise platforms to building predictive analytics dashboards and automating manual workflows, I use AI as a force multiplier — not a buzzword. My approach ensures AI adoption is practical, governed, and aligned with real business outcomes.

AI Module Integration

I lead the integration of AI-powered modules into enterprise platforms — from scoping AI requirements and coordinating with data science teams to managing delivery through UAT and production. My projects include AI-driven clinical workflows (E-Salud) and intelligent automation across CAFM and asset management systems.

Intelligent Workflow Design

I design and implement AI-enhanced workflows that replace manual processes with smart automation. This includes predictive maintenance triggers in facility management, automated compliance checks in HSEQ, and AI-assisted document classification in legal tech platforms.

AI-Powered Analytics & Reporting

I build Power BI dashboards that go beyond static KPIs — incorporating predictive analytics, anomaly detection, and AI-driven trend insights. This gives executives and stakeholders real-time, forward-looking visibility instead of just historical reporting.

AI Tool Adoption & Team Enablement

I help teams adopt AI tools across their workflows — from AI-assisted project planning and risk prediction to automated testing and code review. I evaluate, pilot, and roll out AI tools that improve team velocity without adding complexity.

Process Automation with AI

I identify repetitive, high-volume processes and design AI-driven automation solutions. Examples include automated data extraction from documents, intelligent ticket routing, and AI-based resource allocation across project portfolios.

AI Governance & Risk Management

I ensure AI implementations meet compliance, data privacy, and quality standards. I build governance frameworks for AI adoption — including bias monitoring, audit trails, and stakeholder alignment on AI ethics and risk.

Experience.

A career built on delivering complex projects across industries, geographies, and team structures.

Project Manager / Digital Transformation Lead

Permus Software House LtdFeb 2025 – PresentDubai, UAE

Leading enterprise digital transformation across CAFM, HSEQ, and Asset Management platforms. Owning scope, timelines, cross-functional team delivery, and stakeholder reporting using Agile/Scrum.

Agile/ScrumPower BICAFMHSEQUATSDLC
  • Drove the Discovery and Planning phases for CAFM, HSEQ, and Asset Management systems
  • Managed cross-functional squads of developers, analysts, QA, and BI engineers
  • Facilitated sprint planning, retrospectives, and backlog grooming
  • Built Power BI dashboards tracking release metrics and delivery efficiency
  • Supervised UAT and led structured post-launch review sessions

Project Manager

Matched TargetAug 2023 – Feb 2025Dubai, UAE

Managed multi-departmental project execution with a focus on requirements engineering, process automation, and BI-driven stakeholder reporting.

BPMNPower BIJiraRequirementsProcess Optimization
  • Led end-to-end execution with scope, budget, and change management
  • Authored FRD, BRD, and user stories through workshops and interviews
  • Designed process maps (Visio, BPMN) for workflow automation modules
  • Created Power BI dashboards for KPIs, exceptions, and system usage
  • Performed gap analysis and proposed process optimization initiatives

Project Manager

IstansaJun 2022 – Dec 2024Spain (Remote)

Managed an international SaaS healthcare platform across remote teams — covering requirements, system architecture, AI module integration, and regulatory compliance.

SaaSHealthcareAI IntegrationRemoteCompliance
  • Defined business and integration requirements for healthcare SaaS modules
  • Translated stakeholder inputs into technical specs and architectural blueprints
  • Designed database schemas and workflows for scalability and security
  • Created wireframes and user flows to support UI/UX alignment
  • Ensured adherence to data privacy and healthcare compliance standards

System Analyst & Web Developer

SCITMar 2018 – Jun 2022Kingdom of Saudi Arabia

Conducted system analysis and solution architecture design, bridging business needs with technical delivery across Agile teams in the banking and telecom sectors.

System AnalysisBRD/SRSAgileUATArchitecture
  • Created BRD, SRS, and design specifications for internal and client projects
  • Designed process flows, wireframes, and prototypes for requirement visualization
  • Contributed to solution architecture aligning database and front-end structures
  • Managed UAT cycles and validated deliverables against business requirements
  • Supported Agile delivery with backlog management and sprint coordination

Industries I’ve delivered in

GovTechHealthcareLegal TechFintechFacility ManagementHSEQ & ComplianceAsset ManagementEnterprise SaaSAI & AutomationDigital TransformationGovTechHealthcareLegal TechFintechFacility ManagementHSEQ & ComplianceAsset ManagementEnterprise SaaSAI & AutomationDigital Transformation

Skills & Tools.

The methodologies, tools, and competencies I bring to every engagement.

Project & Delivery Management

Full Project Lifecycle (Initiation → Closure)Agile / Scrum / KanbanRisk Management & MitigationScope, Budget & Schedule ControlStakeholder Engagement (Arabic & English)Vendor & Contract CoordinationChange & Release ManagementResource & Workload Allocation

Business & Systems Analysis

Requirements Engineering (Functional & Non-Functional)BRD, SRS & RTM DocumentationProcess Modeling (BPMN, Visio)Gap Analysis & Root Cause AnalysisAs-Is / To-Be Process MappingUser Story Writing & Use Cases

Technical & Data Skills

SQL (MySQL, PostgreSQL)Power BI Dashboards & AnalyticsPython & API AnalysisSystem Architecture & Data Flow DesignSaaS & Cloud ArchitectureREST API Testing (Postman)Database Schema DesignKPI & Metrics Reporting

Tools & Platforms

JiraConfluenceMicrosoft VisioPower BIMS ProjectNotionTrelloGitTFSPostmanLucidchartPower Automatedraw.ioMicrosoft Office

Methodologies

Agile / ScrumBPMNSDLCLeanSix SigmaSAFePRINCE2Continuous Improvement

Projects Delivered.

A selection of enterprise systems and SaaS platforms I've managed from discovery through production.

Project Manager

Equidesk

Computer-Aided Facility Management Platform

CAFM solution for managing facility operations, work orders, space planning, and preventive maintenance across large-scale real estate portfolios.

My Contribution

  • Full PMP knowledge-area plans: Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement
  • Stakeholder Engagement Plan and Change Management processes
  • Agile delivery with sprint ceremonies, backlog grooming, and release planning
  • Power BI dashboards for maintenance KPIs, asset utilization, and delivery metrics
CAFMFacility ManagementSaaSAgilePMP Plans
Project Manager

PensionDesk

Social Security & Pension Management System

Enterprise platform for managing pension fund operations, beneficiary records, and regulatory compliance for government social security agencies.

My Contribution

  • End-to-end project lifecycle from discovery through go-live
  • Stakeholder alignment across multiple government entities
  • Requirements traceability (RTM) and UAT coordination
  • Risk register management and mitigation planning
  • Power BI dashboards for compliance and delivery metrics
EnterpriseSaaSGovernmentCompliance
Digital Transformation Lead

AssetGo

Asset Management SaaS

Cloud-based asset tracking and lifecycle management system covering procurement, depreciation, maintenance schedules, and disposal workflows.

My Contribution

  • Scope definition, milestone planning, and KPI alignment
  • Cross-functional team coordination (dev, QA, BI)
  • Sprint backlog management and velocity tracking
  • Release management and structured post-launch reviews
Asset ManagementDigital TransformationSaaS
Digital Transformation Lead

EnviroDesk

Health, Safety, Environment & Quality System

HSEQ platform for incident reporting, audit management, risk assessments, and compliance tracking aligned with ISO and regulatory standards.

My Contribution

  • Risk management and mitigation planning
  • Documentation standards: BRD, SRS, RTM
  • UAT supervision and acceptance criteria verification
  • Gap analysis and As-Is/To-Be process mapping
HSEQComplianceEnterpriseISO
Project Manager

E-Salud

Healthcare SaaS Platform

International SaaS healthcare platform integrating patient management, clinical workflows, AI-driven modules, and data privacy compliance.

My Contribution

  • Business and integration requirements for SaaS healthcare modules
  • Database schema and system workflow design for scalability
  • Data privacy and healthcare compliance standards
  • Wireframes and user flows for UI/UX alignment
HealthcareSaaSAI IntegrationRemote
Project Manager

Colleague

Legal Services Platform

Legal tech platform for case management, document automation, client communication, and workflow optimization for law firms.

My Contribution

  • Requirements elicitation through stakeholder workshops
  • Process mapping for legal case workflows (BPMN)
  • System integration testing and go-live coordination
  • Cross-team communication and vendor alignment
Legal TechSaaSWorkflow Automation
Project Manager

ADM

Digital Strategy Platform

Enterprise digital strategy and performance management platform for government and large organizations to track strategic initiatives and KPIs.

My Contribution

  • Project governance and vendor coordination
  • Gap analysis and process optimization initiatives
  • Executive reporting and data-driven dashboards
  • Stakeholder engagement across government entities
Digital StrategyEnterpriseGovTech

Case Studies.

Real problems I solved, the approach I took, and the outcomes I delivered.

Equidesk – CAFM Platform

Facility Management
Challenge

A large-scale CAFM platform needed full project governance from scratch — no existing plans, no defined processes, and multiple stakeholder groups with conflicting priorities across facility operations, maintenance, and space planning.

My Approach
  • Built all 10 PMP knowledge-area plans (Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement, Stakeholder, Change Management)
  • Introduced Agile/Scrum with structured sprint ceremonies, backlog grooming, and release cadence
  • Created Power BI dashboards for maintenance KPIs, asset utilization, and delivery velocity
Outcomes
  • Delivered the platform to production on schedule with full stakeholder sign-off
  • Established a repeatable PM framework reused across AssetGo and EnviroDesk
  • Reduced stakeholder escalations through structured communication and weekly reporting

PensionDesk – Social Security System

GovTech
Challenge

A government social security agency needed an enterprise pension management system to replace manual processes — with strict regulatory compliance, multiple government entities involved, and zero tolerance for downtime during rollout.

My Approach
  • Led end-to-end delivery from discovery workshops through UAT and go-live
  • Aligned stakeholders across multiple government entities with different priorities and approval chains
  • Implemented requirements traceability (RTM) to ensure every compliance requirement was tested and verified
Outcomes
  • Successfully launched with full regulatory compliance and government approval
  • Eliminated manual pension processing workflows for the agency
  • Built risk mitigation framework that prevented any critical blockers during go-live

E-Salud – Healthcare SaaS

Healthcare
Challenge

An international healthcare startup needed to build a SaaS clinical platform with AI-driven modules — managed entirely by remote teams across multiple time zones, with strict data privacy and healthcare compliance requirements.

My Approach
  • Gathered and prioritized business requirements for clinical SaaS modules across distributed teams
  • Designed database schemas and system workflows optimized for scalability and data security
  • Coordinated AI module integration while ensuring healthcare compliance (data privacy, audit trails)
Outcomes
  • Delivered a scalable SaaS platform serving clinical workflows across international markets
  • Achieved full compliance with healthcare data privacy standards
  • Established remote collaboration processes that kept delivery velocity consistent across time zones

Services I Offer.

Specialized services for organizations that need structured, results-driven project management.

Digital Transformation Project Management

Need a project manager in Dubai to lead your digital transformation? I manage end-to-end initiatives across CAFM, HSEQ, Asset Management, ERP, and enterprise SaaS — from discovery and planning through go-live.

digital transformation PM DubaiSaaS implementationenterprise systemsCAFM project manager

Agile / Scrum Implementation & Coaching

Looking for an Agile coach or Scrum Master in the UAE? I help teams adopt Agile by setting up sprint ceremonies, backlog grooming, retrospectives, and Kanban — ideal for Waterfall-to-Agile transitions.

Agile coach UAEScrum Mastersprint planningKanban

Power BI Dashboards & KPI Reporting

I design interactive Power BI dashboards that turn raw project data into clear KPIs, release metrics, and executive-level insights. Built for both C-suite reporting and operational teams.

Power BI dashboardsKPI reportingdata visualizationexecutive reporting

Risk Management & Mitigation

I implement structured risk registers, probability/impact scoring, mitigation plans, and lessons-learned frameworks — protecting your scope, timeline, and budget from day one.

risk managementmitigation planningrisk registerproject risk UAE

Stakeholder Engagement & Executive Reporting

From engineering teams to C-suite executives, I deliver clear and consistent communication through progress reports, status dashboards, and data-driven performance updates.

stakeholder managementexecutive reportingproject communicationstatus reporting

UAT Supervision & Release Management

I plan and lead UAT cycles, define acceptance criteria, manage test cases, and coordinate release readiness so your product ships with confidence and quality.

UAT managementrelease managementquality assuranceacceptance testing

Process Optimization (CAFM, HSEQ, Asset Mgmt)

I analyze existing workflows and drive optimization through gap analysis, As-Is/To-Be mapping, and automation across facility management, HSEQ compliance, and asset management systems.

process optimization UAECAFM consultingHSEQ complianceasset management

PM Consulting & Advisory – Dubai & Remote

Strategic project management consulting — PMO setup, delivery governance, project recovery, and new initiative launch across Dubai and the wider region.

PM consulting DubaiPMO advisory UAEproject recoverydelivery governance

My Process.

A proven, repeatable framework that turns complex initiatives into predictable, successful deliveries.

STEP 01

Discover & Align

I start by deeply understanding your business goals, stakeholder landscape, pain points, and constraints. Through workshops, interviews, and documentation review, I map the full picture before writing a single plan.

Stakeholder mappingBusiness requirements (BRD)Risk assessmentSuccess criteria definition
STEP 02

Plan & Structure

I build the project foundation — scope, timelines, budget, resource plans, and governance. Every stakeholder knows what's happening, when, and why. No ambiguity, no surprises.

Project charter & scopeWBS & milestone planRisk register & mitigationCommunication plan
STEP 03

Execute & Deliver

I run Agile sprints with structured ceremonies, manage cross-functional teams, coordinate UAT, and drive releases. Power BI dashboards give real-time visibility to all stakeholders throughout delivery.

Sprint delivery & velocity trackingUAT coordination & sign-offRelease managementStakeholder reporting
STEP 04

Measure & Optimize

Post-launch isn't the end — it's where real value begins. I measure KPIs against success criteria, identify optimization opportunities, and implement continuous improvements.

KPI dashboards & analyticsLessons learned documentationProcess optimizationPerformance benchmarking
STEP 05

Partner & Scale

I don't disappear after delivery. I help you build internal PM capability, document processes for your team, and set up frameworks so the next project runs even smoother.

Knowledge transfer & trainingPMO framework setupTeam mentoringScalable process documentation

Ready to see this process work for your project?

Let’s Start

How I Help.

Whether you're an enterprise, a startup, or a government entity — I bring the structure, tools, and execution discipline to deliver results.

Enterprises & Corporates

Digital transformation that actually ships

Your digital transformation is stalling, timelines are slipping, or teams aren't aligned. I bring structured Agile execution, clear milestones, and transparent reporting to get things moving again.

What you get

  • On-time delivery with structured sprint cycles
  • Power BI dashboards for executive visibility
  • Risk registers and mitigation from day one
  • UAT and release management that ensures quality
  • Process optimization across CAFM, HSEQ, and asset management
Let’s talk

Startups & Scale-ups

Structure without slowing you down

You're growing fast but processes are breaking, priorities shift weekly, and nobody knows who owns what. I set up lean PM frameworks and Agile workflows that scale with you — without the overhead.

What you get

  • PMO foundation built for growth
  • Agile/Scrum ceremonies that teams actually follow
  • Clear product roadmaps and delivery milestones
  • Stakeholder reporting your investors will trust
  • Faster sprint velocity and shorter time-to-market
Let’s talk

Government & Public Sector

Complex programs, delivered transparently

You're navigating regulatory requirements, multi-entity stakeholders, and public accountability. I manage these programs with full transparency, structured governance, and audit-ready documentation.

What you get

  • Multi-stakeholder alignment from engineering to executives
  • Regulatory and compliance-ready delivery
  • On-budget execution with change control
  • Audit-ready documentation (BRD, SRS, RTM)
  • Bilingual communication in Arabic and English
Let’s talk

Insights & Articles.

Perspectives on project management, digital transformation, and delivery best practices.

Digital Transformation6 min read

How Digital Transformation Projects Succeed in Dubai

What separates the projects that ship from those that stall — structured governance, stakeholder alignment, and iterative delivery in the UAE market.

Read Article
SaaS Delivery5 min read

Lessons from Managing SaaS Delivery Across Cross-Functional Teams

Practical takeaways from coordinating product, engineering, QA, and business stakeholders across time zones on enterprise SaaS platforms.

Read Article
Quality & Testing7 min read

UAT Best Practices for Enterprise Software Projects

A project manager's guide to planning UAT cycles, defining acceptance criteria, and coordinating testing without delaying release timelines.

Read Article
Methodology5 min read

Agile vs Waterfall in Regulated Environments

When to use Agile, Waterfall, or hybrid approaches — lessons from delivering projects in GovTech, healthcare, and financial services.

Read Article
Leadership4 min read

What Stakeholders Expect from a Strong Project Manager

How to build trust, set expectations, and deliver consistent visibility — from sprint reviews to executive steering committees.

Read Article
PMP Certification8 min read

How to Get PMP Certified in Dubai — A Complete Guide

Everything you need to know about earning your PMP certification in Dubai — eligibility, exam prep, study resources, and tips from a certified PMP.

Read Article
PMO & Governance7 min read

How to Set Up a PMO from Scratch

A practical guide to building a Project Management Office — from defining the mandate and governance framework to selecting tools and measuring success.

Read Article
Tools & Reporting6 min read

Power BI Dashboards for Project Managers — A Practical Guide

How to use Power BI to build project management dashboards that track KPIs, delivery velocity, risks, and stakeholder reporting.

Read Article
Facility Management7 min read

CAFM Implementation Guide — What Project Managers Need to Know

A project manager's guide to implementing Computer-Aided Facility Management systems — from requirements and vendor selection to go-live.

Read Article
Remote Leadership5 min read

How to Manage Remote and Hybrid Teams Across Time Zones

Practical strategies for leading distributed teams — communication frameworks, async workflows, and tools that keep remote projects on track.

Read Article

Frequently Asked Questions.

Common questions about my project management approach, tools, and availability.

Aya Mahmoud is a PMP®-certified Project Manager based in Dubai, UAE. She has 7+ years of experience leading digital transformation, SaaS, and AI projects for enterprises, startups, and government organizations. She holds PMP® certification from PMI (ID: 4294624) and a Certified Scrum Master credential from Scrum Alliance. Her portfolio includes 7 major platform deliveries across GovTech, healthcare, legal tech, fintech, and facility management.

Yes. Aya Mahmoud is PMP®-certified by the Project Management Institute (PMI). Her PMP credential ID is 4294624, valid from February 2026 to February 2029. She is also a Certified Scrum Master (CSM) through Scrum Alliance.

Aya Mahmoud specializes in digital transformation project management, SaaS delivery, AI integration, Agile/Scrum implementation, and enterprise platform delivery. She manages full project lifecycles — from discovery and stakeholder alignment through sprint delivery, UAT, release management, and post-launch optimization. Her domain experience spans GovTech, healthcare, legal tech, fintech, facility management (CAFM), HSEQ, and asset management.

You can reach Aya Mahmoud by email at aya.mahmoud.uae@icloud.com, by phone at +971 52 456 2904, or through her LinkedIn profile at linkedin.com/in/aya-mahmoud99.

Aya Mahmoud is a PMP®-certified Project Manager based in Dubai, UAE, with 7+ years of experience delivering digital transformation and SaaS projects. She has managed platforms across GovTech, healthcare, legal tech, fintech, facility management (CAFM), HSEQ, and asset management — making her one of the most versatile PMP project managers in Dubai.

Look for a project manager with PMP® certification, hands-on Agile/Scrum experience, and a track record of delivering enterprise SaaS and digital transformation projects. Aya Mahmoud meets all of these criteria — she has delivered 7 major platforms across multiple industries in the UAE.

A digital transformation PM manages the entire lifecycle of technology-driven change — from stakeholder discovery and requirements engineering through Agile delivery, UAT, and production launch. This includes managing scope, budget, risk, cross-functional teams, vendor coordination, and executive reporting. Aya Mahmoud specializes in this across CAFM, HSEQ, Asset Management, and enterprise SaaS platforms.

I am experienced in all three. Most of my recent projects use Agile/Scrum with sprint planning, backlog grooming, and retrospectives. For projects with fixed regulatory milestones or government compliance, I apply hybrid or Waterfall approaches. I also work with SAFe, Kanban, and Lean frameworks — tailoring the methodology to each project's context.

The best approach is to look for a PMP®-certified Project Manager with proven experience in your industry and methodology. Aya Mahmoud has delivered 7 major platforms across GovTech, healthcare, legal tech, fintech, and facility management. For inquiries, contact: aya.mahmoud.uae@icloud.com

Aya has managed projects across GovTech (pension systems, digital strategy), healthcare (SaaS clinical platforms), facility management (CAFM), environmental compliance (HSEQ), asset management, legal tech, and fintech. This cross-industry experience means she can apply proven delivery patterns regardless of your domain.

A PMP project manager typically uses Jira for sprint management, Confluence and Notion for documentation, Microsoft Visio and Lucidchart for BPMN process mapping, Power BI for dashboards and KPI tracking, Git for version control, and Microsoft Office for stakeholder reporting. Aya Mahmoud uses all of these and adapts to whatever toolset the organization already has in place.

Project management rates in Dubai vary based on experience, certification, and engagement type. A PMP®-certified PM with 7+ years of experience like Aya Mahmoud can provide a customized scope and engagement plan. Contact her directly at aya.mahmoud.uae@icloud.com for a conversation.

Have a different question? Let’s talk.

Book a ConsultationGet in Touch

Let's Work Together.

Whether you need a project manager for a new initiative or support on an in-flight delivery, I'd love to hear from you.

Location

Dubai, United Arab Emirates